Refund – Rebook Travel concerns during COVID-19 Date: 04/03/2020 Updated 6/22/2020 Purpose To provide a guide on how to get your money back or reschedule your travel plans. Cruise 1. Do not preemptively cancel your cruise, wait to see if the cruise is canceled and read over the guidelines. 2. Many of the major lines are flexible on their cancellation policies allowing you to cancel in a 48 hour period. 3. Look online for your travel needs unless you're scheduled to cruise within 72 hours. 4. Please read all of the fine print before making any changes as some cruise lines are offering incentives to rebook. 5. Contact and rebook with your Travel Advisor. Links ● American Cruise Lines
Cruises are canceled all cruises through June 30.
● Avalon Waterways In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through August 31, 2020.
Given these circumstances, Avalon Waterways has introduced an unprecedented program designed to give our travelers flexibility when considering their travel plans—the Peace of Mind Travel Plan.
Through this plan, Avalon is allowing all travel bookings between March 14 and August 31, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.
You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.
To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:
Bonus credit of $200 for Avalon Waterways
Bonus credit of $100 for Globus
Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms
And for new 2021 bookings, we’re also offering a Peace of Mind Travel Plan.
● Carnival Cruise Lines As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
All San Francisco sailings through 2020
All Carnival Sunrise sailings through and including October 19, 2020
All Carnival Legend sailings through and including October 30, 2020
All Carnival Radiance sailings through and including November 1, 2020
All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
All Other Ships sailings through and including September 30, 2020
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been canceled to consider, including a bonus value offer. We look forward to welcoming you on board, when the time is right for you.
Carnival will honor this offer for any guests who were previously booked on voyages departing September 30, 2020 or prior and canceled their booking on or after March 6, 2020. Please see CLIA and CDC restrictions as Carnival Cruise Lines are following recommendations closely.
As a result of the continuing impact of Covid-19, Cunard has extended its pause in operations to sailings up to and including November 1, 2020 for Queen Mary 2 and Queen Victoria, and November 23, 2020 for Queen Elizabeth.
● Disney Cruise Line Disney Cruise Line Extends Suspension of Departures for the Disney Dream and Disney Fantasy through September 15, 2020
In alignment with the announcement made on June 19, 2020 by Cruise Lines International Association regarding the voluntarily extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling Disney Dream and Disney Fantasy sailings through September 15, 2020.
Disney Cruise Line has already suspended Disney Wonder sailings through September 14, 2020, and Disney Magic sailings through October 2, 2020.
Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
● MSC Cruises All Caribbean cruises from Aug. 1 - Sept. 15, 2020 have been canceled
MSC Meraviglia cruises to/from New York from Sept. 5 - Oct. 22 have been canceled
Winter 2020-2021 Caribbean cruises (MSC Meraviglia, MSC Armonia, MSC Divina, MSC Seaside) from Oct. 31, 2020 - April 27, 2021 have been canceled due to new cruise itineraries
Spring/Summer/Fall 2021 Caribbean cruises (MSC Divina & MSC Armonia) from March - Oct. 2021 have been canceled due to new cruise itineraries.
● Norwegian Cruise Line ll sailings through August 31st
All sailings in September except Seattle-based Alaska cruises
The select October sailings listed below
Destination: Affected Ship(s): Suspended Voyage Dates:
Alaska Norwegian Bliss October 12
Alaska Norwegian Joy October 4
Canada/New England Norwegian Breakaway October 4 - October 11
Canada/New England Norwegian Gem October 2 - October 9
Guests who had an active reservation on a suspended cruise listed above will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid to date on June 25th. The FCC must be used one year from issued date for ANY Norwegian Cruise Line voyage embarking through 2022.
Guests who prefer to not take advantage of a future cruise credit can elect to receive a lesser refund equal to the amount paid to date to the original form of payment 90 days after form submission for sailings originally scheduled to embark:
August 1 - Forward:
For cruise departure dates from August 1 – September 30, in addition to the affected cruises outlined above in October, the refund request form will go live at 9:00 am EST on July 6, and must be submitted by no later than 11:59 pm EST on July 17, 2020.
● Princess Cruises Princess Cruises has paused operations of its fleet of 18 vessels through the spring and summer into the fall, with cruises in Europe, the Caribbean, New England/Canada, Asia, Austrralia, Hawaii and French Polynesia all being affected. The Alaska season has also been canceled, and the five wilderness lodges, trains and buses operated by Princess in Alaska will not open this summer. The Princess website has the latest up to date information.
● Royal Caribbean Royal Caribbean International, our guests and crew's safety and well-being are always our top priorities. After further consulting with our partners at Cruise Lines International Association and in conjunction with the CDC, we have decided to extend the suspension of sailings for our global fleet for all sailings through July 31st, 2020. Our goal is to resume operations on August 1st, 2020 for the majority of our fleet.
• Canada sailings will be suspended through October 31, 2020, due to the Canadian government’s extended travel ban on cruise ship travel.
• China sailings will be suspended through June 30th, 2020 including Voyager of the Seas July 3rd, 2020 sailing.
• Explorer of the Seas’ revitalization will take place August 2020 given the closure of shipyards along with the disruption to the supply chain caused by this pandemic. As a result, Explorer’s August 2020 sailings will be cancelled and the revitalization will be a technical dry dock where only routine maintenance work will take place.
• Cruise terminals will remain closed in Copenhagen, Denmark and as a result, on June 11th, 2020 we decided to cancel the following sailings: Jewel of the Seas August 8th, 16th, and 23rd, 2020 sailings, & Brilliance of the Seas August 21st, 2020 sailing.
• And, after further review with CLIA, the CDC and local governments, we decided to cancel Voyager of the Seas sailings through September 30th, 2020, along with select Spectrum of the Seas and Quantum or the Seas sailings.
◦ Spectrum of the Seas: July 1st, 5th & 10th, 2020 sailings
◦ Quantum of the Seas: July 3rd, 7th & 12th, 2020 sailings
Follow the link for extra options for you, including one that has been very well received by our guests, as it provides a little something extra to use when we all start cruising again!
● Viking Viking has canceled all river and ocean cruises through August 31, 2020. For passengers booked on one of the canceled sailings, Viking is offering Future Cruise Credit of 125 percent of the fare paid or a refund equal to the amount paid. Passengers have 24 months to use their FCC. If passengers opting for FCC are then unable to use their voucher, Viking will automatically send a refund equal to the original amount paid.
● Virgin Voyages Virgin Voyages has postponed the inaugural season of the line's debut ship, Scarlet Lady, until October 16, 2020.
Those booked on a cruise that has been canceled can opt for the following:
200 percent in Future Voyage Credit which can be applied to another sailing, rather than a refund. This is double the value of a Sailor’s existing booking.
Sailors can also receive up to $500 in onboard credit, if you rebook before June 30, 2020.
100 percent refund, plus 25 percent Future Voyage Credit on the value paid to use for a future booking.
Always check with your Travel Advisor or site information for continued cancellations. You can also book fall sailing and 2021 travel. Any question contact Brandi LaTempt.